FAQs

What to expect when purchasing handcrafted jewelry

Nothing I create is mass produced. All pieces are one-of-a-kind created by hand in my small studio. I work with natural gemstones which means the stones may have some natural variations. With handcrafted work you might find minor imperfections, but your piece will be durable and beautiful. This is what gives handcrafted pieces their special charm. Thank you for supporting Sagamore Silver and Stone.

Jewelry care directions

It is normal for there to be natural wear and tear on your jewelry over time. Prolong your jewelry by cleaning pieces using a clean microfiber cloth to gently remove any dirt or oils from regular wear. It is advised to avoid wearing jewelry while showering, swimming, or any rigorous activity. Please don’t use any harsh chemicals on the jewelry! This can damage the surface of the stone and potentially remove the polish on the metal surfaces. Store your pieces separately in a cool, dry, and dark place to slow down tarnishing and to prevent any chance of the pieces scratching or tangling with each other.

Shipping

All stocked jewelry pieces will ship no later than 5 days after the order is placed.

Custom order shipping will vary due to the unique situation. We'll always discuss shipping prior to your custom order so I can make sure you get your jewelry on time.

I ship with USPS and will provide a tracking number directly to you. Once a package has been shipped, it is completely out of my control. If there is an issue with delivery please contact your local post office for more information. 

Payments

Most major credit cards, Apple Pay, Vemno, and PayPal are accepted.

Refunds & Returns

I do not accept refunds or returns.

Repairs

My pieces are built to last and with proper jewelry care, your piece will remain strong and beautiful. However, I understand that things out of your control can happen. Please contact me directly to discuss repairs.

Custom orders

Depending on my availability, I may be able to create a custom piece for you. Please contact me so we can discuss your options!